12/4/2023 0 Comments Abbott diagnostics division irvingUtilize the ticket documentation system to ensure all meaningful data is captured to support product design/customer usability per compliance standards.ĭemonstrate ability to recognize and document product performance trends within the quality system by using the Global Service Reports.Ĭommunicates with peers, including Sales, Field Service, Global Service Support, and Quality via phone, e-mail, or instant messaging.Ĭollaborates with team members and other support teams to ensure issue resolution. Utilize strong interpersonal communication skills while engaging with customers to resolve issues using Achieving Service Excellence model. Manage and resolve moderately complex customer issues via remote technology such as instrument screen sharing, predictive Log-IC and AbbottLink.Īnalyze problems, diagnose probable causes, and utilize troubleshooting techniques to resolve customer issues using technical information such as Operation Manuals, Knowledge Management, and Log-IC. The representative is also responsible for developing customer relationships and enhancing customer experience. This role serves as a first point of contact for diagnostics customers with instrument and / or assay issues. ![]() This role is to troubleshoot, diagnose, resolve, and document both the issue and resolution of the issue. Technical Support Representatives provide remote technical support to customers and field personnel for diagnostic products, instruments and assays. Our rapid diagnostics solutions are helping address some of the world’s greatest healthcare challenges. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers. Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. Our Point of Care diagnostic portfolio spans key heath and therapeutic areas, including infections disease, cardiometabolic, informatics and toxicology. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.Ībbott Molecular is a leader in molecular diagnostics and the analysis of DNA, RNA, and proteins at the molecular level. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. This position works out of our Irving, Texas location in the Diagnostics division ![]() Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.Ī company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.Ī company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. You’ll also have access to:Ĭareer development with an international company where you can grow the career you dream of.įree medical coverage for employees* via the Health Investment Plan (HIP) PPOĪn excellent retirement savings plan with high employer contribution We’re always looking towards the future, anticipating changes in medical science and technology.Īt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. Our 115,000 colleagues serve people in more than 160 countries.Ībbott is a global healthcare leader, creating breakthrough science to improve people’s health. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Abbott is a global healthcare leader that helps people live more fully at all stages of life.
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